strong communication // productive teams
Managing Conflict
An experiential program designed to deepen leaders’ understanding of conflict and enhance their management skills.
Program Overview
A practical and experiential conflict program
Conflict is inevitable in the workplace, but great leaders know how to navigate it effectively. Managing Conflict helps participants develop self-awareness around their conflict style, strengthen communication skills, and foster more productive team dynamics. Using the Thomas-Kilmann Conflict Mode Instrument (TKI®) as a foundation, participants gain insight into how they engage with others during conflict and how to adapt their approach for better outcomes.
What participants learn
Managing Conflict helps participants identify their conflict modes, understand how those patterns affect team interactions, and strengthen communication in tense situations.
What makes it different
It combines conflict assessment, structured learning, coaching, and real-world application so leaders can respond more effectively in challenging interpersonal moments.
What they leave with
Participants leave with increased self-awareness, stronger feedback skills, and practical strategies for navigating conflict in ways that improve working relationships and team effectiveness.
At a Glance
Create healthier conflict and stronger leaders
Three Month Commitment
- For individual contributors to experienced leaders
- Three 90-minute workshops that build conflict awareness and practical leadership skills
- Three 1:1 mentor-coaching sessions for individualized support and application
- Two small group learning sessions
- TKI® assessment
- Understanding conflict modes and how they impact team interactions
- Perspectives of conflict for situations you’re in directly or observing from the outside
- Tools to improve feedback, communication, and conflict resolution in real workplace situations
- Online access to course materials and cohort forums
Impact
Healthier conflict creates stronger teams
Managing Conflict gives leaders practical tools to respond more effectively, improve team communication, and turn workplace tension into growth instead of disruption.
“I recently took on a new leadership role and my coach helped me to navigate the unexpected challenges that came with it. Because of her ability to get to the root of my issues, I was able to change my perspectives, see the whole picture before making decisions, and communicate more effectively.”
— Managing Conflict Participant
Who It’s For, and Why People Choose It
Whether you’re investing in your own growth or strengthening leaders across your organization, Managing Conflict provides practical tools for healthier workplace dynamics.
For Organizations
Looking to build a healthier conflict culture across your team?
Managing Conflict is the right investment if your organization wants to:
- Strengthen workplace dynamics through better conflict management
- Improve team communication and collaboration
- Support a more productive and inclusive work environment
What Your Organization Gains
- Improved Workplace Dynamics — Equip leaders with skills to manage and resolve conflict effectively
- Enhanced Job Satisfaction — Address conflict-related frustration by building healthier conflict practices
- Stronger Team Communication — Give leaders tools to handle disagreements constructively and productively
For Individuals
Looking to strengthen your conflict management skills?
This program is designed for leaders who want to:
- Increase self-awareness around their conflict style
- Improve workplace communication and feedback skills
- Navigate disagreements with greater clarity and effectiveness
What You’ll Gain
- Increased Self-Awareness — Gain insight into your personal conflict style and its effects on team dynamics
- Improved Feedback Skills — Strengthen your ability to give and receive feedback in healthier, more productive ways
- Effective Conflict Resolution — Learn strategies to navigate and resolve conflict in ways that improve working relationships
Start the conversation
Whether you’re looking to sponsor leaders through your organization or strengthen your own conflict management skills, we’ll help identify the next steps that work best for your needs.
- Organizational sponsorship and cohort options
- Individual enrollment and timing questions
- Conflict management and team effectiveness strategy